Professional Skills

Whether you want to excel in delivering presentations, or writing effective emails, or communicating with your colleagues and business partners, choose one of our courses to develop your soft skills with our highly qualified trainers. 

Professional Skills courses do not focus on English development, although you will improve your workplace English. These courses are aimed at anyone who needs strong communication skills to ensure success in projects, working relationships and teams. 

See immediate results by going through one of our 8-module training courses to develop the skills you need most and start applying your newly acquired knowledge right away.  

Be flexible in choosing one or more courses, depending on how intensively you would like to study. Online learning with teachers in real time gives you the opportunity to join our workshops from anywhere. 

Tap into practical content through realistic and authentic communicative activities, case studies and action plans. Our modular programmes provide a clear learning pathway, helping you build on your skills throughout the course. Participants receive trainer and peer feedback, as well as self-reflect to set goals, monitor progress and plan how to implement the learning in their workplace. 

Learn with professionals on our courses that were designed in close consultation with experts in the field of business from around the world. They also draw on the latest academic thinking and research to ensure they are up to date. Besides holding university degrees and recognized qualifications in Teaching English as a Foreign Language, our trainers are specifically accredited to run Professional Skills workshops.

Our trainers: 

Anna Belova

Teacher of English Corporate Courses, British Council Kyiv

Specialist in Professional Skills courses and event management, teaching corporate classes, delivering online and face-to-face workshops.

MA English and German (St.Petersburg State University), Twin School (London) Cert, Cambridge CELTA

Hanna Shahina   

Academic Adult and Corporate Courses Coordinator, British Council Kyiv  

Specialist in teaching corporate classes, teacher training, delivering online and face-to-face workshops and writing Professional Skills courses.  

MA (Hons) English and German, Trinity Diploma in TESOL, Cambridge CELTA 

Mariya Dynnichenko

Higher Teacher of English, British Council Kyiv 

Specialist in teaching and training (soft skills and professional development), developing and delivering online and face-to-face courses and workshops.

MA (Hons) English and Psychology, MA Speech Therapy, Cambridge CELTA (Pass A) and DELTA, IHCTYL.

Course information: 

Level: B2 minimum 

Course format: online in virtual classrooms with our trainers in real-time. Class size of 6 to 12 students. Standard course is 12 hours divided in 8 modules. Each module is 90 minutes. The duration of each course is 4 weeks with 3 hours of learning per week on Saturday or Sunday.

Business Writing

What is a Business Writing course? 

This course will show you simple ways to increase the quality of your everyday emails with small investments of time, as well as provide you with a thorough understanding of the fundamentals of modern business writing. Throughout the course, you will work on case studies from your own workplace, receiving feedback from your trainer and other course participants on how to improve. 

You should attend if 

You are at least upper-intermediate English Proficiency who would like to write and respond to common types of emails more confidently and effectively and aims at developing a strong foundation in business writing.

By the end of the course you will be better able to: 

  • plan, structure, write and edit emails that are clear, concise and result in the action you need 
  • adapt your emails to different audiences and contexts to build good relationships 
  • plan, write and edit documents, following the conventions of modern business writing

Course Structure: 

Email fundamentals 

  • Identifying the dos and don’ts of email etiquette 
  • Defining what makes an effective email 
  • Analysing the impact of your emails 

Business writing fundamentals 

  • The features of effective business writing 
  • The POWER writing process 
  • Assessing business writing samples 

Writing formal emails 

  • Using a formal email structure 
  • Writing effective openings and closings 
  • Varying tone when asking for action 

Writing in a courteous, reader-friendly tone 

  • What makes tone more or less formal? 
  • Choosing a tone that connects to your reader/s 
  • Using the passive and active

Ensuring your document is complete 

  • Selecting content to match your purpose and audience 
  • Structuring your documents 
  • Getting the action you want 

Writing follow-up emails 

  • Using a positive tone when following-up 
  • Sending reminders and chasers 
  • Finding solutions when respondents don’t reply 

Writing effective replies 

  • Using your reading skills 
  • Checking understanding 
  • Organising responses 

Communicating concisely in business writing 

  • Too little or too much? 
  • Sentence and paragraph length 
  • Strategies for reducing sentence and paragraph length

Communication Skills

What is a Communication Skills course? 

This highly practical course will help you develop the skills you need to communicate effectively with others in the workplace. The course will also introduce you to the essential skills needed for successful negotiations, help you build more effective relationships with your colleagues, clients and managers and show you tips how to get your ideas heard. During the course you will discuss real-life experiences and take part in a variety of role plays and simulations to immediately put the skills you learn into practice.

You should attend if 

You are at least upper-intermediate English Proficiency who would like to communicate more effectively at work and approach negotiations more confidently.

By the end of the course you will be better able to: 

  • communicate with others in the workplace to achieve goals and build relationships 
  • adapt your communication focusing on the needs of others increasing long term performance and productivity
  • avoid common language mistakes when communicating in common workplace scenarios
  • give credible impromptu speeches at work when needed 

Course Structure: 

Fundamentals of communication skills 

  • Identifying the features of effective communication
  • Analysing the impact of effective communication on the workplace
  • Analysing key relationships to improve

Communicating with impact

  • Understanding the 3 Vs of communication
  • Identifying priorities when communicating with key relationships
  • Positively communicating the intent of your message

Language for effective communication

  • Using language to build rapport with others
  • Identifying effective question techniques
  • Using the question funnel to gain clarity and create insight

Communicating effectively in challenging situations

  • Communicating assertively
  • Saying no positively
  • Giving constructive feedback

The language of questions

  • Finding out about others’ needs 
  • Requesting and offering help at work 
  • Checking understanding and encouraging agreement 

Language for speeches

  • Engaging speech language 
  • Engaging speech devices 

Planning a negotiation

  • Positions vs interests 
  • Ideal outcome, bottom line and alternative outcome 
  • Leveraging value differences 


  • Effective questioning 
  • Generating options 
  • Identifying the best solution


Business Writing 

  • March 3, 2021 — March 26, 2021 

Wednesday and Friday at 19:30 - 21:00  

  • April 3, 2021 — April 24, 2021 

Saturday at  9:30 - 11:00 and 11:30 - 13:00

Communication Skills

  • March 6, 2021 — March 27, 2021 

Saturday at 9:30 - 11:00 and 11:30 - 13:00

  • March 31, 2021 — April 23, 2021 

Wednesday and Friday at 19:30 - 21:00

Price and discounts 

The price for 8-module course is 5 400 UAH.

  • 5% off next purchase of Full Course (not purchased at the same time). 
  • 10% discount on total if purchasing more than 1 course at the same time.