To assist ICT Systems Administrator in managing of the British Council’s ICT Windows-based environment in Ukraine.

To support the delivery of British Council objectives in Ukraine through the management of ICT systems, network infrastructure, peripherals and support services which are operational.


Location Kyiv, Ukraine
Duration 1 year fixed term contract with possibility of extension
Closing date Sunday 11 August 2019

Role overview

Main opportunities/challenges for this role:

Assist in managing, ensuring maintenance and sustainability of the British Council’s ICT systems and networks in Ukraine to the satisfaction of all stakeholders and in accordance with British Council ICT standards.

Main Accountabilities:

Infrastructure / service support

  • Report ICT related matters to the ICT Systems Administrator, ensuring that opportunities, problems and risks are highlighted.
  • Be initiative and participate in the overall installation and maintenance of ICT infrastructure, including servers, workstations, active equipment, printing devices, telephone network (e.g. IP telephony, VOIP and Cisco IP Call Centre), different server and office applications.
  • Assist in managing the physical network infrastructure (e.g. hubs, switches and cabling) including the physical relocation and cabling of equipment in response to changing business needs.
  • Manage local telecommunications systems and mobile phones, and provide desktop phone support. Knowledge of Panasonic office PBX solutions is a plus.
  • Provide multimedia support, including video making, scanning, etc.
  • Ensure the physical security of all ICT equipment, and other electronic/electric equipment management such as photocopiers, multifunctional devices, multimedia systems, aural equipment etc, including the maintenance of up-to-date inventories and usage registers.
  • Provide support for the usage of ICT equipment by operational teams, including classroom smart boards, video conferencing facilities, exams equipment.
  • Help in managing the server room, including environment, air conditioning and power supply issues.
  • Provide support for the ICT aspects of smart working.

Customer support

  • Receives and responds to enquiries from/to customers, and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly
  • Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.

Relationship & stakeholder management

  • Proactively communicates and liaises with others (inside and outside the British Council) to ensure effective coordination and delivery services
  • Builds an understanding of who’s who within the wider department, unit or region to enable effective resolution of issues when they arise

Managing self & others

  • Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon
  • Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.

How to apply

Candidates wishing to apply should fill in an Online Application Form following the guidance below:

  1. Open the following link in a new tab. You will be directed to the page with the description of the vacancy.
  2. Register as a new user, or log in if you are a registered user.
  3. Fill in all required sections of Online Application Form.
  4. Submit your application by pressing the button "Submit".
  5. If your application has been submitted successfully, a confirmation e-mail will be sent to the e-mail address you have provided.

Please note that only Online Application Forms will be accepted for further processing. Please do not send your CV.

Shortlisting will be done against required skills, experience and qualifications listed in the Role Profile (find attached the end of the page). Successful candidates will be invited for an English language testing and interview.

Please also refer to the British Council Behaviours Dictionary and Core Skills before applying for the job.

With any questions please contact HR department at or 044 490 5600.

The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds. We guarantee an interview to disabled candidates who meet the essential criteria.

The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.