As a member of the Teaching Centre Operations team, the post holder contributes to the smooth and efficient operational running of the Teaching Centre by performing a range of key administrative tasks, provide customer care to Young Learners aged 6 to 17 and their parents in line with Corporate Customer Service Standards, Child Protection Policy and other internal requirements and procedures as well as supporting the wider aims of the British Council and its cultural relations mission.

Details

Location Kyiv, Ukraine
Duration 1 year fixed-term
Closing date Thursday 30 September 2021

Role overview

Main opportunities/challenges for this role:

  • Working independently and collaboratively in seeking to meet the needs of a variety of internal and external stakeholders, each with their own specific concerns and interests.
  • Actively participate in Teaching Centre Call-in Assistants selection, training and supervision process.

Main Accountabilities:

  • Supervise the Young Learners aged 6 to 17 before, during and after classes in accordance with the British Council Child Protection policy, including during break times.
  • Support the Teaching Centre Operations Team and the teachers with the administration and the delivery of the Young Learner Courses and Teaching Centre events both onsite and in partner premises for e.g. Young Learner End of Year Event; Parents’ Day as well.
  • To support the Teaching Centre Operations Team with the supervision of the Teaching Assistants, Ushers, PT Invigilators. This responsibility includes, but is not limited to, checking timesheets, identifying issues that need to be addressed such as punctuality and attendance and participation.
  • To support the Teaching Centre Operations Team with classroom management and storage, distribution and auditing of teaching centre materials for teachers and students (young learner folders; young learner notebooks; Primary Plus magazines; myClass folders; myClass notebooks).
  • Organising and controlling the processes relating to placement testing (quality checks / assurance of test procedures and materials, as well as training and organising invigilators).
  • Lead on the recruitment, induction and training and scheduling of ushers / classroom assistants.
  • To liaise with the Customer Service and Sales Team in approaching members of the public / customers in the building who are in need of day-to-day operational assistance and responding to such needs.
  • Work closely with TC Administrative Assistant in providing administrative support to the running of teaching centre training courses (TYLEC, CELTA). This will include organising placement testing, collecting results and passing these onto the main course tutors, room booking, communication and messaging to students, and creating participants in TCMS.
  • Ensure prompt communication for submitting and marking assignments as part of myClass writing lessons.
  • Work closely with TC Administrative Assistant on timely provision of all teaching centre course certificates and statements.
  • To attend/contribute to teacher training sessions and meetings as required in order to broaden academic knowledge.
  • To ensure that confidential, internal documents & information are not disclosed to anyone other than their intended recipient/reader.
  • To ensure the safeguards and guidelines are applied and upheld in line with British Council Corporate standards and policies, including but not limited to Child Protection, Health and Safety and Information Management.

How to apply

In order to apply, please visit our global e-recruitment portal. Only shortlisted candidates will be contacted.
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