Be part of a dynamic, international organisation dedicated to making a positive impact on people’s lives. The British Council is a unique organisation to work for. We have a commitment to integrity, creativity, mutuality, valuing people and professionalism.

Working for the British Council offers a unique opportunity to gain experience and develop skills in international cultural relations. We have 7,400 members of staff in offices, teaching centres, libraries and information and resource centres in the UK and more than 100 countries and territories worldwide.

You will be part of a modern, rapidly changing organisation with worldwide influence and impact. Our jobs offer you a scope for versatility, initiative and creativity in a stimulating and supportive environment.

You will be encouraged to pursue your personal and professional development via training, on-the-job-coaching, and individual study.

The secret of the British Council's success in Ukraine

In 2020, the British Council topped the Ukrainian Corporate Equality Index’s ranking of employers for the quality and depth of our equality and diversity policies and practices in the work place. Interested in joining us? Check out our vacancies at the link.

Equal Opportunities and Diversity

We are committed to equality of opportunity and positive action to promote it. We believe that our Equal Opportunities and Diversity Policy help to ensure that there is no unjustified discrimination in the recruitment, retention, training and development of staff. Please consult our Diversity Unit pages for further information.

Child Protection

The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.

You can find information about current vacancies and resources to support your application by clicking on the link below.
https://careers.britishcouncil.org/

We are looking for a Customer Excellence Consultant

 

Join Our Team as a Customer Excellence Consultant

The British Council is excited to announce an opportunity to join our team in Kyiv, Ukraine, as a Customer Excellence Consultant. This role is your chance to make a meaningful impact by delivering top-notch customer service and contributing to our mission of building connections, understanding, and trust between the UK and countries worldwide.

What You’ll Do:

  • As a Customer Excellence Consultant, you will:
  • Provide exceptional service to internal and external customers at our Kyiv office and off-site locations.
  • Handle face-to-face interactions, phone calls, live chats, and email inquiries with professionalism and efficiency.
  • Support registration processes for Teaching Centre and Exams customers, ensuring a seamless experience.
  • Collaborate with teams to improve customer service processes and maintain excellent relationships with clients.

We’re seeking candidates who:

  • Have the legal right to work in Ukraine.
  • Are proficient in English (minimum B2 level) and fluent in Ukrainian.
  • Possess excellent communication, organisational, and teamwork skills.
  • Have experience in customer service, ideally with knowledge of CRM systems.

Why Join Us?

By joining the British Council, you’ll be part of a supportive, inclusive workplace committed to equality, diversity, and safeguarding. We provide opportunities for personal development and professional growth, enabling you to excel in your role and advance your career.

Don’t miss this opportunity to make a difference! Applications close on 30 January 2025 at 23:59 EET.

Learn more and apply here: https://careers.britishcouncil.org/careers/job/563705878306226