If your problem, suggestion, or complaint is about something that happens in the classroom, please contact customer service who will inform the Academic Management who will escalate and resolve the issue. If you think that you’ll find it difficult to explain in English, we can always find a translator for you.

Channels to provide your feedback

Please ensure that your contact details are correct on our systems. For this please talk to our Customer Service staff. Should we need to contact you urgently we would prefer to do so by phone or email.

Additionally, our customer service team and management team are also always happy to speak to you about any aspect of the British Council.