Customer Excellence Call-in Assistant

British Council Ukraine is hiring call-in assistant, who will help to deliver high quality services to internal and external customers by adhering to global customer service standards of excellence and secure excellent sales results in order to enable the Council to meet its sales targets. 

Key requirements: 

• English at a minimum of B2 level; fluent written and spoken Ukrainian; 
• Client-oriented approach; 
• accuracy/attention to details; 
• commitment to work; 
• excellent communication skills; 
• computing skills (MS Office, Excel); 
• experience in sales will be a plus. 

Main responsibilities:

• to answer all calls and emails with a polite and pleasant manner according to corporate customer service standards;
• provide sales consultations to customers and close the sale/ re-sale interactions, maximising enrolment;
• deliver registrations for Teaching Centre and Exams on a continuous basis and proactively cross-sell all relevant British Council services which customers may be interested in;
• prepare and take responsibility for handling relevant documents to TC and Exams customers, such as invoices, information flyers and so on;
• assist in conducting placement testing and coordination of online registration for placement testing system;
• manage waiting lists, reservations and movements of TC customers.

As this job offers part-time schedule with flexible hours, it is considered to be an excellent choice for students, who would like to combine work and study process.  

To get more information about job description and responsibilities, please follow this link.